Agile and  Modern IT Solutions

The client faced challenges in managing a high volume of security alerts (976+) across a mixed environment of 146 endpoints. Their infrastructure included a combination of Windows workstations, servers, VMware hosts, Office 365, and security tools like CrowdStrike EDR and Cisco Umbrella. Despite leveraging Arctic Wolf services for monitoring and alerting, they struggled to contextualize and prioritize alerts, evaluate risks, and efficiently remediate vulnerabilities. Additionally, undefined hardware details, complex configurations, and dependency risks added complexity to the remediation process.

Our team provided managed security services tailored to the client’s needs. We reviewed security alerts daily and conducted weekly sessions to contextualize findings, aligning priorities with their business requirements rather than generic industry standards. We assisted with risk assessment, provided pros and cons for mitigation options, and offered recommendations for configuration changes. By developing customized remediation plans and runbooks, we empowered the client to handle common issues effectively. Proactive measures included ensuring alignment with best practices, such as enabling MFA for AnyConnect users and addressing complex firmware risks.

A multinational accounting professional services firm tasked our team to support their network team in enhancing visibility into network traffic by identifying and selecting an optimal solution.

We meticulously assessed various solutions to ensure alignment with the company's requirements, leading to the selection of a cost-effective and efficient solution tailored to the specific use case. The optimal combination identified for the proof-of-concept test included Keysight taps, Viavi analytics, and CPacket for Azure, which stood out as the contenders' most functional and economical choices.

A prominent gaming company renowned for its iconic intellectual property faced a critical resource gap in its IT department. The organization required an expert in advanced Jamf mobile device management with a robust IT infrastructure background to manage and troubleshoot time-sensitive issues on-site. Security was paramount, given the sensitive nature of their intellectual property. Their internal HR team struggled for months to find a candidate who fit the required skill set, budget constraints, and availability for a full-time, 40-hour-per-week workload. This prolonged search began to impact the efficiency of their IT operations and heightened the risk of potential disruptions.

Recognizing the urgency, the company turned to us for staff augmentation services. Within just two days, we identified and placed a highly skilled resource who not only possessed advanced expertise in Jamf but also had a comprehensive understanding of IT infrastructure. Our rigorous vetting process ensured the candidate met all security, skill, and cultural fit requirements, particularly important for working in a highly secure environment like a gaming studio. The resource was seamlessly integrated into the team and started contributing immediately. Benefits The impact was immediate and profound. The IT operations team experienced a significant reduction in downtime due to the resource’s ability to handle complex issues efficiently. Originally brought on for a three-month engagement, the candidate exceeded expectations, earning the trust of the organization and remaining in the role for over two years.