Agile and  Modern IT Solutions

Our esteemed client, a global leader in digital marketing platforms, required support transitioning their Slack environment from a Pro subscription to the advanced Slack Enterprise Grade Select environment. The task involved navigating stringent app policies during the workspace transfer to guarantee flawless integration and configuration.

We meticulously outlined migration paths and crafted detailed integration strategies for approved applications. Our team expertly managed the migration of both public and private channels, seamlessly integrated essential apps, and configured vital webhooks to ensure a comprehensive transition. Additionally, we diligently documented every step, conducted thorough administrator training sessions, and rigorously tested all procedures to guarantee optimal performance and operational continuity.

Our client, a private investment firm that has deployed over $20.9 billion globally, needed to move to a new company headquarters on short notice. As you can imagine, they were concerned about finding a trusted partner to quickly set up the IT infrastructure in their new offices. This would involve communications cabling, low voltage installation, and IT inventory relocation - not to mention working with the general and electrical contractor - on a very tight schedule. All of these tasks would also require high project management and a senior-level foreman to complete the work efficiently and on time.

The structured communications infrastructure cabling services we offered the client included a detailed description of all the components required to do the job. These included copper patch cords with proper termination, bi-directional cable testing, and patch panel labeling. We took great care to ensure that all connections were established according to industry standards, while working closely with the electrical contractor to make sure that everything was in order. Our proposal included low voltage equipment installation as well as the relocation of IT inventory, such as monitors and docking stations. Everything was completed on time and well within budget.

The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.