Innovate and Excel

Agile and  Modern IT Solutions

Enhance your organizaton with professional support and solutions to optimize your IT infrastructure.

600+
Happy Customers
100k+
End-Users

Professional Services

End to End project based services to help you implement, integrate, configure, and deploy all of your IT products. We are committed to delivering exceptional work every step of the way.

Managed Services

Alleviate the burden of maintaining and securing your IT infrastructure in-house. By entrusting us with managing your environment, you gain access to expert resources, 24/7 availability, and cost savings.

Staffing Services

If you require additional expertise to supplement your team, on-demand access to skilled professionals, or assistance with recruiting top talent, we have tailored solutions to support your objectives.

Industries & Technologies

We have gained a high level of expertise across a number of industry verticles providing professional and managed services. We are technology agnostic and can make recommendations based on industry best-practice, key business outcomes and all other requirements.

Core Technologies

Case Studies

Some highlights of our work, large and small, for a variety of clients. Read more to see how we join the team and create change, improvements and valuable contributions to our clients IT environments.

Seamless Migration from ServiceNow to SolarWinds
The Challenge

A prominent shoe designer and manufacturer encountered the task of transitioning their IT service management system from ServiceNow to SolarWinds without compromising the functionality of critical use cases. With an impending deadline to retire ServiceNow, Toms required support to streamline the migration, improve workflow efficiency, and fully leverage the capabilities of SolarWinds in the process.

The Solution

Our team worked closely with Toms to meticulously orchestrate a seamless transition from ServiceNow to SolarWinds. The project commenced with a comprehensive discovery phase, allowing us to delve into the current environment and thoroughly assess the existing ServiceNow setup. By pinpointing areas for enhancement and devising a detailed design and actionable strategy, we paved the way for a successful migration. A pivotal focus of the project was optimising workflow design. We thoroughly reviewed Toms' current workflows in ServiceNow, identifying opportunities for improvement and reshaping them to better align with SolarWinds functionalities. This involved refining severity/priority settings, SLAs, onboarding/offboarding procedures, and approval protocols, ensuring efficient operations within the new platform. Moreover, we tailored reports and dashboards in SolarWinds to cater to Toms' specific business requirements, offering valuable insights and bolstering decision-making capabilities. Implementation of notifications for prolonged or dormant tickets boosted overall efficiency and responsiveness. Data migration and integrations played integral roles in the project's success. We effectively transferred two years of incident records for reporting purposes, with additional historical data migrated as necessary. Seamless integrations with platforms like Microsoft Teams were established to foster enhanced collaboration and communication. Throughout the project lifecycle, we strongly emphasised training and knowledge transfer for the internal team. Collaboratively developing training materials and conducting hands-on sessions ensured the team was well-prepared to leverage SolarWinds to its full potential.

The Benefits

Through a strategic migration to SolarWinds, our client achieved a transformation in their IT operations. This transition optimised workflows and processes, resulting in a significant boost in operational efficiency. Tailored reports and dashboards provided deep insights, enabling data-driven decision-making and meticulous performance monitoring. Integrations with Microsoft Teams and proactive notifications enhanced communication and collaboration across the organisation, fostering a culture of seamless connectivity. By empowering their internal team through hands-on training and knowledge transfer, the workforce gained the skills and confidence required to leverage SolarWinds effectively, driving self-sufficiency and continuous improvement. This successful migration represents a milestone in enhancing IT service management capabilities. It positions our clients to meet evolving organisational needs while delivering exceptional IT services to stakeholders confidently and efficiently.

Technologies used
Customer Industry
E-Commerce
Palo Alto Edge Networking
The Challenge

Our enterprise client sought robust firewall services with remote access capabilities to secure connectivity for their geographically dispersed workforce. Challenges arose in setting up a secure gateway for northbound and southbound traffic and delivering dependable VPN endpoints for remote access.

The Solution

We effectively addressed the client's needs by deploying high-availability Palo Alto appliances at their data centre. These appliances had advanced features, including Global Protect VPN, URL filtering, and threat protection capabilities. Strategically positioned, these appliances served as comprehensive VPN endpoints and secure gateways for managing incoming and outgoing traffic. This deployment significantly bolstered the client's network security, ensuring a robust and reliable infrastructure for their distributed workforce.

The Benefits

The deployment of high-availability Palo Alto appliances with GlobalProtect VPN, URL filtering, and threat protection features enhanced our client's security measures. This solution ensured comprehensive protection for both internal and remote users, offering seamless remote access. The redundant appliances minimised downtime, providing continuous firewall services critical for business operations. Centralised management streamlined administration tasks, enabling efficient monitoring of the firewall infrastructure. The scalable design allows for future growth without compromising security or performance.

Technologies used
Customer Industry
Retail
Commvault AWS Migration
The Challenge

Yamana Gold Inc. faced significant hurdles with their on-premises backup solution, Commvault, spanning configuration management, backup job oversight, and restoration timeframes. These challenges presented obstacles that hindered their disaster recovery capabilities and posed limitations on the scalability initiatives vital for accommodating the company's evolving needs and growth trajectory. The complexities in managing configurations, monitoring backup jobs effectively, and reducing restoration times underscored the pressing need for a comprehensive overhaul of their backup infrastructure to ensure robust disaster recovery mechanisms and streamlined scalability pathways.

The Solution

Our proposal entailed migrating Yamana Gold Inc.'s backup infrastructure to a Commvault setup hosted on AWS. By leveraging the multi-availability zone feature within AWS, we aimed to enhance the redundancy and scalability of their backup system. This migration to AWS offered improved fault tolerance through redundant data storage across different zones and provided the flexibility to scale resources dynamically based on workload demands. The utilisation of AWS infrastructure allowed for enhanced data protection, increased system reliability, and the ability to seamlessly expand storage capacity as needed, ensuring a robust disaster recovery framework and accommodating future growth requirements effectively.

The Benefits

By harnessing AWS capabilities and optimising Commvault configuration, Yamana Gold Inc. has enhanced disaster recovery readiness, scalability, and flexibility. This strategic approach minimises data loss risks and fosters adaptability, cost savings, and operational efficiency. The synergy between AWS and Commvault ensures optimal performance, cost-effectiveness, and streamlined backup operations, empowering the organisation to navigate disruptions confidently while maximising resource utilisation and cost efficiencies.

Technologies used
Customer Industry
Energy