Enterprise Contact Center Modernization

the successful implementation of ServiceNow ITSM at Valley Presbyterian Hospital represents a significant milestone in their journey towards modernizing IT service management. By partnering with our team and leveraging ServiceNow's capabilities, VPH has enhanced efficiency, improved visibility, and empowered their IT team to deliver exceptional service to their organization

Yamana Gold Inc. aims to augment their disaster recovery capabilities by integrating AWS cloud computing services with their existing Commvault setup. This migration to AWS will enable redundant backup of production data across multiple cloud-based DR Availability Zones. The project will be executed in two phases: "Build Production Environment" and "Build Disaster Recovery Environment." This case study focuses on Phase 1: "Build Production Environment."