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A large-scale nationwide client with multiple architects requested support in establishing and configuring their ManageEngine environment from the ground up. With a variety of IT requirements encompassing IT Service Management (ITSM), Mobile Device Management (MDM), Change Management, Project Management, and OKTA integration, the task involved tailoring the ManageEngine suite to fit their specific business workflows, guaranteeing smooth integration, and promoting user acceptance.

Aspire Live, a trusted IT solutions provider, developed a comprehensive deployment strategy for ManageEngine solutions, integrating asset management, change management, project management, and MDM implementation. We executed the successful conversion and implementation of ManageEngine products, including seamlessly migrating ticket histories from previous ITSM tools, establishing robust change management procedures, configuring project boards, and optimising asset management capabilities with seamless OKTA integration. Additionally, Aspire Live provided post-project support with dedicated hours for addressing ongoing issues, providing additional training, and facilitating the integration of new modules within the ManageEngine suite. We extended support services for six months post-go-live to ensure operational efficiency and user satisfaction.

ChallengeThe client faced challenges in managing a high volume of security alerts (976+) across a mixed environment of 146 endpoints. Their infrastructure included a combination of Windows workstations, servers, VMware hosts, Office 365, and security tools like CrowdStrike EDR and Cisco Umbrella. Despite leveraging Arctic Wolf services for monitoring and alerting, they struggled to contextualize and prioritize alerts, evaluate risks, and efficiently remediate vulnerabilities. Additionally, undefined hardware details, complex configurations, and dependency risks added complexity to the remediation process.

SolutionOur team provided managed security services tailored to the client’s needs. We reviewed security alerts daily and conducted weekly sessions to contextualize findings, aligning priorities with their business requirements rather than generic industry standards. We assisted with risk assessment, provided pros and cons for mitigation options, and offered recommendations for configuration changes. By developing customized remediation plans and runbooks, we empowered the client to handle common issues effectively. Proactive measures included ensuring alignment with best practices, such as enabling MFA for AnyConnect users and addressing complex firmware risks.

In our recent project, we faced the challenge of supporting the Client's Disaster Recovery Testing initiative for their IBM Storwize V5030 system. The task involved implementing a new IBM Storwize V5030E system in the Chicago, IL, data centre production environment while repurposing the old V5030 as a replication target. Our main challenge was to ensure seamless synchronisation between the V5030E (source) and V5030 (target) systems and conduct a simulated disaster recovery scenario to validate functionality.

To address the challenge, we meticulously implemented the new technology IBM Storwize V5030E system in the Chicago, IL, data centre. We established a robust plan to synchronise data between the V5030E and V5030 systems, ensuring data integrity and continuity. Rigorous testing procedures were implemented to simulate a disaster recovery scenario, guaranteeing that the systems could seamlessly switch over in case of an actual emergency. Our team monitored the process to mitigate risks and ensure a successful transition.