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The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.

Yamana Gold Inc. faced significant hurdles with their on-premises backup solution, Commvault, spanning configuration management, backup job oversight, and restoration timeframes. These challenges presented obstacles that hindered their disaster recovery capabilities and posed limitations on the scalability initiatives vital for accommodating the company's evolving needs and growth trajectory. The complexities in managing configurations, monitoring backup jobs effectively, and reducing restoration times underscored the pressing need for a comprehensive overhaul of their backup infrastructure to ensure robust disaster recovery mechanisms and streamlined scalability pathways.

Our proposal entailed migrating Yamana Gold Inc.'s backup infrastructure to a Commvault setup hosted on AWS. By leveraging the multi-availability zone feature within AWS, we aimed to enhance the redundancy and scalability of their backup system. This migration to AWS offered improved fault tolerance through redundant data storage across different zones and provided the flexibility to scale resources dynamically based on workload demands. The utilisation of AWS infrastructure allowed for enhanced data protection, increased system reliability, and the ability to seamlessly expand storage capacity as needed, ensuring a robust disaster recovery framework and accommodating future growth requirements effectively.

Our finance industry client, situated in a bustling metropolitan area across multiple buildings on campus, encountered persistent challenges. Clients struggled to maintain a reliable and consistent wireless connection at their workstations and while moving within the premises. In anticipation of future expansion and to address existing connectivity issues effectively, an urgent requirement arose for a comprehensive survey and remediation plan to enhance wireless coverage and performance throughout the entire campus.

Conducting meticulous Passive and Predictive site surveys across three multi-story locations, we meticulously evaluated the Wireless LAN Controller (WLC) and cloud-based dashboard configurations to align them with industry best practices. Our comprehensive report identified critical areas for improvement and provided the client with tailored solutions to optimise their wireless network performance and ensure compliance standards are met. We delivered a robust and tailored wireless network solution for enhanced connectivity and seamless operations by strategically placing access points and defining coverage areas based on specific wireless needs.