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A prominent credit union encountered multiple obstacles in establishing a secure, dependable, and scalable Virtual Desktop Infrastructure (VDI) for its staff. The current VDI system, built on an obsolete platform, posed challenges due to high maintenance costs, performance issues, and limited scalability. Moreover, the credit union aimed to enhance workforce flexibility and mobility by enabling employees to utilise personal devices and access their desktops from various locations. Meeting stringent regulatory and security standards, ensuring seamless business operations, and implementing robust disaster recovery measures were crucial objectives for the credit union.

In addressing the challenges, First Tech Federal Credit Union partnered with Aspire Live, a leading cloud services provider, to create a state-of-the-art VDI solution using VMWare Horizon Cloud. Drawing on Aspire Live's expertise and top-notch industry standards, the innovative solution integrates key elements, including VMWare Horizon Cloud on Microsoft Azure, VMWare Unified Access Gateway, VMWare App Volumes, and VMWare Dynamic Environment Manager.

A premier distributor of high-quality pumping products and systems was looking for a complete Managed Services solution for a reliable and secure network infrastructure. They needed proactive support for network operations as well as integration management for emerging technologies. The customer wanted to realign their complex IT infrastructure with verified business requirements. Their diverse IT assets included a Windows Active Directory environment, 80 virtual desktops, 24 virtual servers, and 15 terabytes of data, with 70 active users.

The service offering designed for the customer included three main parts: network security, infrastructure management, and endpoint management. Firewall configuration and Virtual Private Network (VPN) support were included in the proposal, taking advantage of the wealth of experience in our Security Division. As for infrastructure, our offering included 24/7 monitoring on all network devices, LAN/WAN support, and server and storage management. And we proposed endpoint management of PCs and mobile devices, as well as application support for related software.

A prominent shoe designer and manufacturer encountered the task of transitioning their IT service management system from ServiceNow to SolarWinds without compromising the functionality of critical use cases. With an impending deadline to retire ServiceNow, Toms required support to streamline the migration, improve workflow efficiency, and fully leverage the capabilities of SolarWinds in the process.

Our team worked closely with Toms to meticulously orchestrate a seamless transition from ServiceNow to SolarWinds. The project commenced with a comprehensive discovery phase, allowing us to delve into the current environment and thoroughly assess the existing ServiceNow setup. By pinpointing areas for enhancement and devising a detailed design and actionable strategy, we paved the way for a successful migration. A pivotal focus of the project was optimising workflow design. We thoroughly reviewed Toms' current workflows in ServiceNow, identifying opportunities for improvement and reshaping them to better align with SolarWinds functionalities. This involved refining severity/priority settings, SLAs, onboarding/offboarding procedures, and approval protocols, ensuring efficient operations within the new platform. Moreover, we tailored reports and dashboards in SolarWinds to cater to Toms' specific business requirements, offering valuable insights and bolstering decision-making capabilities. Implementation of notifications for prolonged or dormant tickets boosted overall efficiency and responsiveness. Data migration and integrations played integral roles in the project's success. We effectively transferred two years of incident records for reporting purposes, with additional historical data migrated as necessary. Seamless integrations with platforms like Microsoft Teams were established to foster enhanced collaboration and communication. Throughout the project lifecycle, we strongly emphasised training and knowledge transfer for the internal team. Collaboratively developing training materials and conducting hands-on sessions ensured the team was well-prepared to leverage SolarWinds to its full potential.