Challenge
A large-scalenationwide client with multiple architects requested support in establishingand configuring their ManageEngine environment from the ground up. With avariety of IT requirements encompassing IT Service Management (ITSM), MobileDevice Management (MDM), Change Management, Project Management, and OKTAintegration, the task involved tailoring the ManageEngine suite to fit theirspecific business workflows, guaranteeing smooth integration, and promotinguser acceptance.
Solution
Aspire Live, atrusted IT solutions provider, developed a comprehensive deployment strategyfor ManageEngine solutions, integrating asset management, change management,project management, and MDM implementation. We executed the successfulconversion and implementation of ManageEngine products, including seamlesslymigrating ticket histories from previous ITSM tools, establishing robust changemanagement procedures, configuring project boards, and optimising assetmanagement capabilities with seamless OKTA integration. Additionally, AspireLive provided post-project support with dedicated hours for addressing ongoingissues, providing additional training, and facilitating the integration of newmodules within the ManageEngine suite. We extended support services for sixmonths post-go-live to ensure operational efficiency and user satisfaction.
Benefits
The architecture firm experienced a tailored Manage Engine setup perfectly aligned with their unique business needs and processes. This customised solution enabled seamless integration of various Manage Engine modules and OKTA, fostering a smooth workflow across different IT functions. Asa result, their optimised IT environment led to enhanced efficiency in IT service management, mobile device management, change management, and project management processes. Additionally, comprehensive training and detailed documentation empowered the client's IT team to manage and utilise the ManageEngine suite effectively, ensuring they could maximise the implemented solutions. This emphasis on tailoring the solution makes the audience feel understood and valued.
