A premier distributor of high-quality pumping products and systems was looking for a complete Managed Services solution for a reliable and secure network infrastructure. They needed proactive support for network operations as well as integration management for emerging technologies. The customer wanted to realign their complex IT infrastructure with verified business requirements. Their diverse IT assets included a Windows Active Directory environment, 80 virtual desktops, 24 virtual servers, and 15 terabytes of data, with 70 active users.
The service offering designed for the customer included three main parts: network security, infrastructure management, and endpoint management. Firewall configuration and Virtual Private Network (VPN) support were included in the proposal, taking advantage of the wealth of experience in our Security Division. As for infrastructure, our offering included 24/7 monitoring on all network devices, LAN/WAN support, and server and storage management. And we proposed endpoint management of PCs and mobile devices, as well as application support for related software.
Our Managed Services solution for the customer provided them with a clear guarantee of issue response times based on a Service Level Agreement (SLA). Various support teams were available to provide services as needed. Our Network Operations Center (NOC) focuses on proactive support and service automation. The Integration Services team includes Level III engineers and Subject Matter Experts, with a focus on emerging technologies and increased efficiency. And our Service Desk provides standard support during normal hours as well as emergency support available 24/7.
