Challenge
The client faced challenges in managing a high volume of security alerts (976+) across a mixed environment of 146 endpoints. Their infrastructure included a combination of Windows workstations, servers, VMware hosts and security tools like CrowdStrike EDR and Cisco Umbrella. Despite leveraging Arctic Wolf services for monitoring and alerting, they struggled to contextualize and prioritize alerts, evaluate risks, and efficiently remediate vulnerabilities. Additionally, undefined hardware details, complex configurations, and dependency risks added complexity to the remediation process.
Solution
Our team provided managed security services tailored to the client’s needs. We reviewed security alerts daily and conducted weekly sessions to contextualize findings, aligning priorities with their business requirements rather than generic industry standards. We assisted with risk assessment, provided pros and cons for mitigation options, and offered recommendations for configuration changes. By developing customized remediation plans and runbooks, we empowered the client to handle common issues effectively. Proactive measures included ensuring alignment with best practices, such as enabling MFA for AnyConnect users and addressing complex firmware risks.
Benefits
The client achieved enhanced visibility and control over their security landscape. They successfully reduced alert volume by prioritizing actionable risks and addressing critical vulnerabilities. Regular reviews and risk assessments improved the client’s understanding of their environment and fostered better decision-making. The structured approach to remediation and strategic alignment with business goals significantly strengthened their security posture, ensuring compliance and operational resilience.
